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Human Rights Incident reporting channels

Incident reporting channels

We have communication channels in place, so our stakeholders can bring any human rights-related issues to our attention.

Our local channels and mechanisms correspond and are adapted to the local environment and context of every operation. Operations' incident reporting channels must be based on informed participation and be effective—in other words, legitimate, accessible, predictable, fair, transparent, compatible with human rights, based on dialogue, and a source of continuous learning for the Company. 

We believe that establishing efficient incident reporting channels in our operations contributes to the early identification of concerns and complaints and allows for swift intervention and resolution, therefore preventing potential impacts on human rights and conflicts. 

Operational incident reporting channels have many advantages:

  • They involve a lower cost for the communities. 
  • They help a larger number of people. 
  • They seek consensual solutions so that grievances can be resolved to the satisfaction of both parties and controversy is reduced. 

Ultimately, we believe that effective local incident reporting channels strengthen relations between the Company and the community. 

They also lead to continuous operational improvement within the Company due to the lessons learned, reducing the number of complaints. 

Complaints regarding human rights can include, for example, issues such as equal opportunities, non-discrimination, harassment, or the health and safety of the people who are involved in environmental, social, or labor-related grievances. 

We are implementing different projects at the local level to review the efficiency of the channels that are in place in our operations and their alignment with the United Nations Guiding Principles on Business and Human Rights. This means that they should be: 

  • Worthy of the trust of those for whom they are intended. 
  • Accessible: well known. We will therefore publicize the existing incident reporting channels. 
  • Predictable: clear and easy to use. 
  • Fair: with reasonable access, so that the complaint process can take place under equal conditions, with complete information and respect. 
  • Transparent: they keep people directly affected by the evolution of incident reporting processes informed.
  • Compatible with rights: their results guarantee the protection of people's privacy and the confidentiality of the process. 
  • A source of continuous learning: the mechanism is continually being perfected and improved. Standards on human rights are increasingly reflected in the commitments assumed by companies like Repsol in the form of codes of conduct, operational standards, framework agreements, etc. 

These initiatives must guarantee the existence of channels through which the affected parties or their legitimate representatives can express their concerns when they consider that these commitments have not been met. At Repsol, we understand that doubt may be cast on the legitimacy of this type of initiative if these mechanisms are not established. That is why we have them, with the aim of promoting accountability and repairing the negative consequences of our activities on human rights.

Functions of the incident reporting channels

The operational level incident reporting channels generally perform two essential functions related to the responsibility of companies like Repsol to respect human rights: 

First of all, they contribute to determining any negative consequences on human rights. They also offer a channel through which the people directly affected by operations can express their concern when they consider that they are suffering or will suffer negative consequences. By analyzing the trends and patterns in the complaints, companies can also identify systemic problems and, as a result, adapt their practices.

Secondly, these mechanisms allow the company to deal with the damage detected and repair any negative consequences, early on and directly, in order to avoid greater damage or escalating complaints. These mechanisms do not require the grievance or complaint to be based on a presumed violation of human rights for it to be presented, since its specific aim is to identify any legitimate concern among those possibly affected. If these concerns are not identified and dealt with in time, they can lead to conflicts and more serious human rights violations.