All petrochemical plants and part-owned subsidiaries of Repsol’s Chemicals Division meet the current ISO 9001: 2008 standards governing the quality of processes from production to distribution, transportation management and storage of the final product.
Quality in Repsol is a strategic value; Management Excellence, through continuous improvement, is one of the fundamental lines framing the various actions and commitments Repsol undertakes with its customers, shareholders, employees, suppliers and partners, as well as with society. As evidence of this global commitment, all petrochemical complexes and plants of part-owned companies operated by Repsol’s Chemicals Division are certified according to the UNE EN ISO 9001: 2008 international quality standard, also assuming the following commitments:
- To move progressively towards excellence following the EFQM model, through periodic self-assessment according to the Repsol methodology of excellence, based on EFQM and recognised by this entity as a good management practice, identifying areas for improvement and establishing programmes supported by teamwork and the participation of the entire organisation.
- To perceive Total Quality as the proper management of all the company’s resources in order to obtain optimum results over time.
- To make it a main objective to manufacture competitive products that meet the needs and expectations of customers as well as all legal requirements.
- To establish and guide its organisation and methods of operation towards effective Process Management.
To Repsol, quality is much more than obtaining certificates and complying with legal requirements. It is a philosophy of day-to-day work, involving all elements of the organisation and guiding them to achieve the same objective: full customer satisfaction.