Over the past few years, we have invested more than four billion euros in our refineries, which has enabled us to carve out a space for ourselves among Europe's most integrated companies in terms of efficiency and value creation.
In 2015, the specialized information agency Platts presented Repsol with the Industry Leadership Award in Downstream in recognition of the quality, excellence, and efficiency of our industrial assets, our integrated management system, and the reduction in emissions achieved in recent years.
We are one of the main retail distribution companies of liquefied petroleum gas, making us market leaders in Spain with a significant share of the Portuguese market as well. We distribute LPG in bulk and in canisters, supplying more than five million customers throughout Spain.
We currently have over 500 supply points in Spain, the majority of which are located at our service stations. Repsol has been strongly committed to using AutoGas as a way of achieving sustainable transportation in the future, which led to a 6% increase in sales across Spain in 2016.
In this business, we manufacture and market a wide variety of products, ranging from base petrochemicals to by-products in more than 95 countries.
Our Puertollano and Tarragona petrochemical facilities are located in Spain, while Sines is in Portugal. For over a decade, we have had a joint venture with the Mexican KUO Group, a global leader in the synthetic rubber market. The joint venture is called Dynasol and utilizes plants in Spain, Mexico, and China. The global nature of our work in Chemicals, together with our commitment to continuous innovation and our policy of forging alliances with the world’s best companies, has enabled us to reach gross petrochemical production capacities of almost 5,000 kilotons.
We are dedicated to maximizing customer satisfaction and service excellence. At Repsol, our aim is to be fully aware of our customers’ needs. Therefore, we conduct studies that enable us to determine their level of satisfaction and that way detect situations that need be improved upon.
We have a widely diverse client base, ranging from large companies, organizations, and institutions, to small and medium size companies and individual customers. We produce and market a wide range of products and services for various purposes and industries such as road surfacing, the home, agriculture, marine, and aviation. These products include fuels, lubricants and specialized products, liquefied petroleum gas (LPG), chemical products, and many others.
In 2016, Repsol maintained European leadership in terms of margins in the industrial and commercial businesses, thanks to the good quality of its assets and operational improvements made in recent years.
The strategy of this buiness is mainly based on the following:
|Refining capacity (kbbl/d)||998||1,013|
|Conversion index (%)||59||59|
|Processed crude oil (millon tons)||43.3||43.2|
|Refining margin indicator ($/Bbl)||-||-|
|Number of service stations||4,716||4,715|
|Oil product sales (kt)||47,605||48,048|
|Petrochemical product sales (kt)||2,822||2,892|
|LPG sales (kt)||2,260||1,747|
|LNG sold in North America (Tbtu)||299||414|